Privacy Policy

Last updated: April 9, 2026

This Privacy Policy explains how iBench Player Pro ("we", "us", or "our") collects, uses, stores, and protects information about you when you use our website (ibenchtvpro.store) and our digital media player Application ("the Application"). We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

We collect the following categories of information:

Information you provide directly:

• Account information: Email address and password (hashed) when you register an account
• Device information: The MAC address of devices you register and activate through the Application
• Playlist data: Playlist URLs or configuration details you add to your account (stored to enable the Application to function)
• Contact form submissions: Your name, email address, and message content when you contact our support team

Information collected automatically:

• Log data: Server logs including IP address, browser type, referring URL, and pages visited — retained for security and operational purposes
• Session data: Temporary session identifiers stored in cookies to keep you logged in
• Local storage: Your theme preference (dark/light mode) stored locally in your browser's localStorage — this data never leaves your device
• Last login timestamps: Recorded when a device authenticates to the Application

Payment information:

We do not store or process payment card details directly. All payments are handled by our third-party payment processor (Stripe). We receive a transaction confirmation and order reference upon successful payment. Stripe's privacy practices are governed by Stripe's Privacy Policy.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Authenticate and activate your registered devices
• Deliver, operate, and maintain the Application and associated services
• Process your subscription payments and manage your licence
• Respond to your support requests and enquiries
• Send transactional emails (account confirmation, payment receipts, subscription notices)
• Detect and prevent fraud, abuse, and security incidents
• Comply with applicable legal obligations
• Improve the Application based on aggregate, anonymised usage patterns

We do not use your data for advertising profiling, behavioural tracking, or any marketing purpose without your explicit consent.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contract performance: Processing necessary to provide the services you subscribed to
• Legitimate interests: Security monitoring, fraud prevention, and service improvement
• Legal obligation: Where required by applicable law
• Consent: Where you have given us specific consent (e.g. marketing communications)

4. Data Sharing and Disclosure

We do not sell or share your personal data with third parties for their marketing purposes. We may share your data only in the following limited circumstances:

• Payment processor (Stripe): To process subscription payments securely
• Hosting and infrastructure providers: Who process data on our behalf under strict confidentiality obligations
• Legal requirements: When required by law, court order, or to protect the rights and safety of our users or the public
• Business transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction

5. Cookies and Local Storage

We use the following types of storage technologies on our website:

• Session cookies: Essential cookies required to keep you authenticated during your browser session. These expire when you close your browser.
• Persistent cookies: Optional cookies for maintaining your login session across visits.
• localStorage: Used solely to store your theme preference (dark or light mode). This data is stored locally on your device and is never transmitted to our servers.

We do not use advertising cookies, third-party tracking cookies, or analytics cookies that profile your behaviour.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you request deletion of your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or contractual obligations (e.g. payment records required for tax compliance).

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request that we limit the processing of your data
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing based on our legitimate interests
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@ibenchtvpro.store. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include password hashing, HTTPS encryption for all data in transit, and access controls. However, no internet-based service is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed in countries outside your own. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, in compliance with applicable data protection law.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify registered users of material changes by email or via a notice on our website. Your continued use of the Application after any changes take effect constitutes acceptance of the revised Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team:

Email: support@ibenchtvpro.store
Website: ibenchtvpro.store